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Critical Incident (Severity 1 - S1)
Description: Emergency situations where partners lose complete access to the Coadjute Network through either API or Web Application, critically impairing their business operations. This includes scenarios like total API failure or complete web application unavailability.
Applicability: Only in a production environment.
Significant Incident (Severity 2 - S2)
Description: Major performance issues or functional unavailability within the API or Web Application, requiring manual workarounds. This significantly disrupts the partner's regular business activities.
Applicability: Only in a production environment.
Moderate Incident (Severity 3 - S3)
Description: Partial service impairment, where key functionalities via API or Web Application are still operational, but some aspects are affected. The impact on business is relatively minor.
Minor Incident (Severity 4 - S4)
Description: Minor issues in the API or Web Application, such as interface glitches or minor bugs, that don't significantly impact overall operations. These are typically queued for future software updates.
For Critical Incidents (S1):
For Significant Incidents (S2):
For Moderate Incidents (S3):
For Minor Incidents (S4):
Additional Notes: