From banking to shopping, your clients live online
The future of property buying is here — and today’s clients aren’t willing to wait. Buyers now expect speed, clarity, and digital-first service at every stage of their journey. They manage their finances on apps, shop online in seconds, and make big decisions with digital tools at their fingertips.
So why should buying a home feel any different?
For estate agents, the message is clear: the days of buyers patiently waiting months in the dark are over. The buyers you meet today are faster, smarter, and less tolerant of delays than ever before.
What buyers expect – and where reality lags behind
Recent research from the Open Property Data Association (OPDA) highlights just how much expectations have shifted. Out of 5,300 buyers and sellers:
- 57% expected to exchange contracts within two months.
- In reality, 46% had to wait three to six months.
- A further 16% waited more than six months.
No wonder frustration is high. The same survey found:
- 40% said poor communication between stakeholders was the single most frustrating part of the process.
- 62% reported having to provide the same documents multiple times.
That’s a broken experience. Today’s buyers don’t understand why a process as important as buying a home feels so slow and fragmented when everything else in their life is instant and digital.
Buyers are decisive and demanding
Affordability pressures are also shaping behaviour. According to Zoopla, buyers are narrowing their search radius again: the average is now just 3.4 miles, down from 4.3. At the same time, one in four buyers is still prepared to move more than 10 miles if it means finding value.
This shows us two things:
- Buyers are pragmatic and price-sensitive.
- But once they find the right home, they move quickly.
And they expect their agent to match that pace.
The opportunity for agents
Here’s the opportunity: when almost half of transactions take three to six months and more than 60% of buyers face poor communication or duplication, the bar for great service is low, but expectations are sky-high.
Agents who can deliver speed, transparency, and a digital-first experience will stand out. Not just as salespeople, but as trusted professionals who know how to keep transactions moving.
And this is where the right tools matter. By adopting secure, integrated platforms like Coadjute, agents can:
- Streamline ID and AML checks so they’re fast, digital, and audit-ready.
- Share material information upfront to reduce fall-throughs.
- Give clients real-time visibility into progress, cutting out the stress of silence.
Digital-first isn’t just faster – it builds trust
Digital workflows don’t just reduce admin. They reduce stress. They give buyers confidence that their transaction is in safe hands. And they free agents from repetitive tasks so they can focus on what matters: client relationships and winning more instructions.
Today’s buyers already live in a digital-first world. If they can see every bank payment, every parcel delivery, and every energy bill update in real time, they won’t accept being left in the dark about the biggest purchase of their lives.
Providing updates, setting clear milestones, and showing that searches and checks are moving forward isn’t a “nice-to-have” anymore, it’s what great service looks like in 2025.
The agents who win
The property market has always been complex and slow, but today’s buyers are pushing for change. They are quicker to decide, better informed, and less tolerant of inefficiency.
The agents who win in this market are those who combine their expertise with the right technology — offering a faster, smarter, more transparent experience. With Coadjute, you can:
- Give buyers and sellers the digital-first journey they already expect.
- Move clients from offer to exchange faster.
- Cut duplication and delays with integrated digital workflows.
- Deliver compliance with confidence — and turn it into a revenue stream.
The bottom line
Today’s property buyers are faster, smarter, and digital-first. They want speed. They want clarity. And they want the process to feel as simple as every other digital journey they take.
For estate agents, this isn’t a threat. It’s an opportunity. By partnering with Coadjute, agents can stand out as forward-thinking, client-focused professionals who deliver the kind of experience buyers now demand.
The future belongs to agents who can combine their expertise with digital-first tools. And with Coadjute, that future is already here.
